Singapore Press Holdings Ltd job vacancy Temporary Customer Service Officers

Be a part of an Evolving Mediascape
Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of- home media.
SPH owns award-winning newspapers, magazines and best-selling books in both print and digital editions, as well as online classified businesses in the region. In addition, SPH has two English radio stations and one Chinese radio station, an out-of-home digital advertising unit, a regional events and conferences arm, and runs a chain of modern retail convenience stores. SPH also has a 20 per cent stake in MediaCorp TV Holdings Pte Ltd, which operates free-to-air channels 5, 8 and U, and a 40 per cent stake in MediaCorp Press Limited, which publishes the free newspaper, Today.

SPH REIT comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clementi Mall, a mid market suburban mall. SPH’s latest retail development is The Seletar Mall located in Sengkang.
We invite you to be part of this team and join us as:

Customer Service Officers job openings at SPH Singapore

The Job details of Temporary Customer Service Officers, Subscription Hotline (One-Year Contract)

• Attend to phone enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Manage customer relationship through effective follow-up and appropriate resolutions
• Handle email correspondences
• Assist on digital apps and technical enquiries
• Manage service requests, enquiries and cases via Salesforce CRM system

Requirements of Customer Service Officers, Subscription Hotline

• GCE O level with good credit in English
• Passion for customer service role in a call centre environment
• Good spoken and writing skills
• Good computer skills including basic knowledge of MS Excel
• Good IT skills and tech sawy
• Able to work under pressure and in a fast-paced environment

Working hours of Customer Service Officers, Subscription Hotline

• Monday to Friday 8.30am to 6pm. Overtime may be required on week days during subscription drive
• Required to work on Saturday or Sunday from 8.30 am to 12.30 pm (approximate 3 times in 8 weeks)

The Job details of Temporary Customer Service Officers, Online Grocery Purchase Hotline (One Year Contract )

• Attend to hotline calls and emails pertaining to online grocery purchases
• Follow up on calls to customers
• Ensure high quality of customer service provided to customers
• Ensure a proper closure of all calls

Requirements of Customer Service Officers, Online Grocery Purchase Hotline

• GCE O level with good credit in English
• Effectively bilingual
• Internet sawy and MS Office skills
• Able to handle calls with professionalism and patience
• Call centre / customer service experience preferred
• Must be able to work rotating shifts Monday to Saturday (8.30am to 4.30pm / 11am to 7pm / 1.30pm to 9.30pm)

Contact Centre Operating Hours: 8.30am to 9.30pm (Monday to Saturday)
Working location: SPH Media Centre, 82 Genting Lane
Basic salary + shift allowance

Candidates are required to bring along their resume, NRIC and educational certificates.

SPH website: http://www.sph.com.sg