SPH seeking for Temporary Customer Service Officers at Singapore

SPH-Singapore Press Holdings Ltd (SPH) is Asia’s leading media organization, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of- home media.
On the properly front, SPH owns 70% in a real estate investment trust called SPH REIT which comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clementi Mall, a mid-market suburban mall.
SPH also owns and operates The Seletar Mall It built an upmarket residential condominium. Sky@eleven. at Thomson Road, and is developing a new commercial cum residential site at Woodleigh Road. It also has a stake in Chinatown Point.
It is in the aged care sector and owns Orange Valley, Singapore’s largest private nursing home operator.
SPH runs a regional events and conferences arm, and a chain of Buzz retail outlets. It also invested in the education business.
For more information, please visit www.sph.com.sg
We invite you to be part of this team and join us as:

SPH Job Openings for Temporary Customer Service Officers at Singapore

Position Name: Temporary Customer Service Officers, Subscription Hotline (One-Year Contract)
The Job:

• Attend to phone enquirers and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Manage customer relationship through effective follow up and appropriate resolutions
• Handle email correspondences
• Assist on digital apps and technical enquirers
• Manage service requests, enquirers and cases via Sales force CRM system
  Requirements:

• GCE 0 level with good credit in English
• Passion for customer service role in a call centre environment
• Good spoken and writing skills
• Good computer skills including basic knowledge of MS Excel
• Good IT skills and tech sawy
• Able to work under pressure and in a fast-paced environment
• Singaporean
  Working hours:

• Monday to Friday 8.30am to 6pm. Overtime may be required on week days during subscription drive
• Required to work on Saturday or Sunday from 8.30 am to 12.30 pm (approximate 3 times in 8 weeks)
  Working Location: SPH Media Centre, 82 Genting Lane
  Salary + OT payment

Position Type: Temporary Customer Service Officers, Online Grocery Purchase Hotline (One Year Contract)
The Job:

• Attend to hotline calls and emails pertaining to online grocery purchases
• Follow up on calls to customers
• Ensure high quality of customer service provided to customers
• Ensure a proper closure of all calls
  Requirements:

• GCE 0 level
• Effectively bilingual
• Internet sawy and MS Office skills
• Able to handle calls with professionalism and patience
• Call centre / customer service experience preferred
• Must be able to work rotating shifts Monday to Saturday (8.30am to 4.30pm / 11am to 7pm / 1.30pm to 9.30pm)
  Contact Centre Operating Hours: 8.30am to 9.30pm (Monday to Saturday)
  Working location: SPH Media Centre, 82 Genting Lane Basic salary + shift allowance
  Candidates are required to bring along their resume. NRIC and educational certificates.

Walk-In Interviews:
Date: Thursday 22nd November 2017 and Thursday 23th November 2017
Time: 2.30 pm to 5.00 pm
Venue: Singapore Press Holdings Limited. Circulation Division, Media Centre, 82 Genting Lane. Level 2
Website:www.sph.com.sg