8×8 Inc

8×8 Inc. is a United States communications technology company, one of the largest VoIP service providers in the country. 8×8, Inc. is seeking to fulfill the Provisioning Analyst (PA) position in our San Jose, CA headquarters. The PA position must provide excellent service to 8×8, Inc.. Intersted Candidates send CV’s to …

8×8 Inc

Position :	Provisioning Analyst
Location :	San Jose, CA 95131
Job Type :	Full Time Employee
Industries :	Telecommunications Services
Years of Experience :	1+ to 2 Years
Education Level :	Associate Degree
Career Level :	Experienced (Non-Manager)

Provisioning Analyst

About the Job
8×8, Inc. is the global leader in hosted contact center technology. The Virtual Contact Center enables organizations to manage customer interactions through a complete and flexible solution, which delivers rapid time to value. The 8×8, Inc. SaaS Contact Center Solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful application used to improve customer interactions, call center efficiency, and eliminate customer frustration.

8×8, Inc. is seeking to fulfill the Provisioning Analyst (PA) position in our San Jose, CA headquarters. This entry level position requires an Associate’s degree or equivalent work experience in telecommunications or other related disciplines. The PA’s primary responsibility is to order and provision telephony services, and process and fulfill service and platform access requests for our customers and partners.

The PA position must provide excellent service to 8×8, Inc. customers, partners, and internal teams by responding to inquiries and requests quickly, accurately, and with follow through to resolution. This position will also serve as a liaison between the customer, internal departments, and external vendors and carriers in order to ensure a quality customer experience which meets or exceeds the customer’s expectation.

Responsibilities

• Learn and utilize 8×8 and third party systems for fulfilling service add/change/termination orders within established SLA’s
• Obtain any required signatures or additional paperwork between customers and carriers to facilitate orders
• Coordinate RespOrg and telephony number port requests
• Escalate with vendors when timelines are in jeopardy of being missed
• Assist customers with any billing issues including opening billing tickets on the customers behalf and following up with the carrier to ensure resolution
• Engage internal departments to identify process, system, and implementation issues in order to establish common understanding and encourage solutions
• Act as escalation point to Customer Support organization in relation to customer telephony related support issues
• Inspect and extract pertinent details in: service orders. emails, and vendor notifications; and use information to enhance methods and conform to best practices
• Perform other duties as assigned to ensure the department standards of production, timeliness, customer satisfaction and quality are achieved

Requirements:

• An Associate’s degree or equivalent work experience in telecommunications or other related disciplines.
• Minimum of 2 years experience in related customer support environment.
• Excellent written and verbal communication skills
• Analytical and problem solving skills
• Ability to prioritize workload from task queues based on deliverable dates
• Ability to work independently
• Ability to multitask between multiple issues and activities
• Superior customer relationship skills
• Desire a position in a fast-paced professional and technical environment
• Experience in telephony, networking, or web based software is a plus
• Help Desk Institute certification a plus
• Ability to build documents using Google Docs and Gmail.Outlook, Excel, Word, and PowerPoint experience is a plus.

Please send your resume to jobs@8×8.com.