Eastern Bank Boston

Published on 11 years ago

Location: Lynn

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Eastern Bank Boston

Position : PT Customer Service Center Generalist (54) Lynn
Location : Lynn, MA
Industries : Banking
Job Type : Part Time
Education Level : Associate Degree
Career Level : Experienced (Non-Manager)

About the Job

Serves as first line response for incoming customer calls. Accurately and expediently answers inquiries from customers on all types of new and existing products and services, drawing on a detailed knowledge base of bank products, services, policies, and procedures. Sells and cross-sells bank products and services to new and existing customers who have contacted the bank by telephone. Efficiently performs routine follow-up work and initiates requests for detailed follow-up work. Relies on excellent verbal and written communication skills to fulfill customer requests and to ensure customer satisfaction.

Required Experience
Associates Degree or related knowledge/skills base gained through experience preferred.
Retail service background required.
Proven service and sales ability required.
Excellent communication, organizational, and interpersonal skills required.
Microsoft knowledge and understanding of windows required.