Fidelity Investments

Fidelity has over 100 investor center branches across the country and continues to open multiple new branches each year. Our branches offer a full range of investor products and services to individual mutual fund and brokerage customers- including personal needs-based investment guidance, wealth management, retirement planning, income strategies and college planning services. As one of three retail distribution channels within PWI, our investor center branches represent the face of Fidelity to our customers.

Position Description
> The Investments Representative position serves as one of the first points of branch contact for walk in customers and prospects. > This position will be responsible for initiating customer relationships through walk-ins and phone contacts. > This position will be required to participate in and/or present branch seminars, call out nights and sales campaigns. > This position may also function as a branch product coordinator, providing branch wide guidance on product and/or sales techniques for assigned area.

Primary Responsibilities > Provide direction to new customers by being responsive to customer needs, inquiries and requests > Cross sell Fidelity products and services > Oversee resolution of some service issues as needed > Organize and assist with the delivery of local branch seminars and ensure appropriate follow-up from these seminars > Support branch CEI initiatives > Address routine and non routine inquiries from customers and prospects > Proactive inbound/outbound sales > Seek referral opportunities and follow up on leads > Partner with Financial Planning Consultant on complex client/prospect business opportunity > Participate in execution of local marketing development plan

Qualifications:
Education and Experience> 2 or more years in financial services with an emphasis on customer service/sales

Skills and Knowledge> Series 7 & 63 required prior to hire > Series 65 must be obtained within 3 months of hire unless already has the 66 combo > Insurance Licenses required (or to be obtained within 6 months of hire) > Sales skills including product knowledge, presenting multiple options and proactive outbound calling efforts, ability to compare and contrast investments > Demonstrated effective use of consultative skills, PC Skills and system knowledge > Must have proven track record in relationship management and customer satisfaction plus be able to work with all levels of customers, managers and employees

About Fidelity Investments
Fidelity Investments is one of the world’s largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit company website .

Fidelity Investments is an equal opportunity employer.

Job Description
In Personal and Workplace Investing (PWI), we empower people to be more productive at work and more prosperous in life. That means taking care of payroll services, talent management, healthcare, life and disability benefits… so our client companies can focus on their core business. The second part – “Empower people to be more prosperous in life” – captures what we strive to do for participants and employees… whether that’s saving more for retirement or making the most of their workplace benefits to live more secure and prosperous lives.

Fidelity has over 100 investor center branches across the country and continues to open multiple new branches each year. Our branches offer a full range of investor products and services to individual mutual fund and brokerage customers- including personal needs-based investment guidance, wealth management, retirement planning, income strategies and college planning services. As one of three retail distribution channels within PWI, our investor center branches represent the face of Fidelity to our customers.

Position Description
This position is an entry level opportunity that is ideal for a professional with sales and personal financial planning as their career goal. The optimum candidate will have some sales and customer service/banking experience with a bachelor’s degree in Business, Economics or Finance.

Primary Responsibilities
>
Act as first point of contact in branch and provide exceptional service > Drive customer experience to high levels of satisfaction by adhering to the customer first principles > Introduce prospects to the full array of Fidelity products and services > Provide Fidelity customers with account information > Listen for opportunities to engage the customers in additional business and guide or advise the client or prospect on how Fidelity can be of service > Use on-line resources to capture and provide appropriate customer data > Facilitate timely, accurate and efficient mutual fund and equity transactions > Work with all branch employees as a member of the team > Transaction Processing: Set up, input and enter data to the brokerage and
shareholder systems which includes all account maintenance > Outgoing customer mail, outgoing internal mail, incoming mail, imaging customer paperwork, shredding confidential paper and filing paperwork > Facilitate point of contact resolution of priority requests and customer problems > Serve as quality control point to ascertain that all paperwork, policy and procedures for customer requests have been adhered to in accordance with all compliance requirements > Customer literature inventory management, office supplies Inventory Management > Seminar Preparation > Work closely with manager and licensed representatives to keep them updated on progress and resolution of client issues/requests

Qualifications: > Education and Experience> College degree preferred > Prior customer service, sales, or phone experience required > Experience or strong interest in sales required

Skills and Knowledge> Series 7 preferred (required within 6 months of hire) > Series 63 preferred, required within 90 days of passing the series 7 exam> Insurance License desired > Banking, insurance, or financial experience preferred> Superb interpersonal, customer interaction, and communication skills are needed > PC/Windows experience required

About Fidelity Investments
Fidelity Investments is one of the world’s largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit company website .

Fidelity Investments is an equal opportunity employer.

Job Description
In Personal and Workplace Investing (PWI), we empower people to be more productive at work and more prosperous in life. That means taking care of payroll services, talent management, healthcare, life and disability benefits… so our client companies can focus on their core business. The second part – “Empower people to be more prosperous in life” – captures what we strive to do for participants and employees… whether that’s saving more for retirement or making the most of their workplace benefits to live more secure and prosperous lives.

Fidelity has over 100 investor center branches across the country and continues to open multiple new branches each year. Our branches offer a full range of investor products and services to individual mutual fund and brokerage customers- including personal needs-based investment guidance, wealth management, retirement planning, income strategies and college planning services. As one of three retail distribution channels within PWI, our investor center branches represent the face of Fidelity to our customers.

Position Description
Account Executives are responsible and accountable for building productive relationships with Fidelity’s mass affluent clients – defined as clients with greater than $250K in investable assets with Fidelity’s Personal and Workplace Investing business unit. In building their “books,” our representatives will be working with past clients and with incoming leads to establish these long-standing relationships. It is expected that they will serve between 400 and 500 clients when they reach full capacity. Their primary role will be to serve our clients by offering them a single point of contact for all of their investment, planning, and guidance needs. This includes working directly with clients on their retirement, non-retirement, brokerage and cash management
accounts

Primary Responsibilities
>
Develops and encourages long term client relationships by careful planning to meet clients immediate and future needs by providing and demonstrating solid financial planning skills and client centered advice and guidance interactions. > Introduces clients to investment strategies and works with client to develop financial plan using the appropriate Guidance tools. > Positions appropriate products in the context of current needs as well as customer’s long term financial plan. > Identify, execute and follow up on opportunities to gather additional client assets while providing client centered discussions. > Initiate customer relationships through prospecting, lead utilization, and local market and community involvement. > Responsible for driving face to face customer
appointments and interactions in the branch as well as phone sale opportunities. > Attain designated business goals (Customer Satisfaction, Households, Net Flows). > Support and champion branch Customer Experience Index initiatives. > Partner with Fidelity resources and business partners to satisfy customers’ investment needs when faced with complex situations in a competitive environment. Deliver “One Fidelity” experience. > Helps develop and execute the local market development plan including but not limited to delivery of financial services education seminars. > Demonstrates leadership and act as a resource for other financial representatives. > Adheres to compliance/risk procedures and exhibits detailed attention to disclosure policies by maintaining focus on
customers’ best interests. > Educates customers to use technology to monitor, maintain and manage their investments.

Qualifications: > Education and Experience> 5 years of direct sales experience working with high net worth clients > 7 years of work experience > Bachelors degree preferred > CFP, CRA or CMFC a plus

Skills and Knowledge> Series 7 & 63 required prior to hire > Series 66 (63/65) and Insurance Licenses required (or to be obtained within 6 months of hire) > PC Skills and systems knowledge > Excellent communication and presentation skills

About Fidelity Investments
Fidelity Investments is one of the world’s largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit company website .

Job Description
In Personal and Workplace Investing (PWI), we empower people to be more productive at work and more prosperous in life. That means taking care of payroll services, talent management, healthcare, life and disability benefits… so our client companies can focus on their core business. The second part – “Empower people to be more prosperous in life” – captures what we strive to do for participants and employees… whether that’s saving more for retirement or making the most of their workplace benefits to live more secure and prosperous lives.

Fidelity has over 100 investor center branches across the country and continues to open multiple new branches each year. Our branches offer a full range of investor products and services to individual mutual fund and brokerage customers- including personal needs-based investment guidance, wealth management, retirement planning, income strategies and college planning services. As one of three retail distribution channels within PWI, our investor center branches represent the face of Fidelity to our customers.

Position Description
The Private Client Specialist (PCS) works with customers who are assigned to a designated Private Access Account Executive. These clients have at least $1 million in assets with Fidelity. The role of the Private Client Specialist (PCS) is to provide customer service and operational support to the Private Access Account Executive. You will act as a sales assistant to the Account Executive. You will help to manage all inbound calls generated by a book of clients as well as operational and transactional processing, while acting as a conduit between the Account Executive and the client to resolve service/trading/sales issues.

Primary Responsibilities
> Call Management, Service and Operations – 50% > Handle inbound customer inquiries of all types (trading, service, sales) > Ownership of clients needs regarding service, trading and problem resolution and processing issues > Serve as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to in accordance with compliance requirements
> Administration – Book / Client Management – 25% > Assist Account Executive in implementing a structured client contact strategy and promote annual guidance reviews > Schedule appointments and prepare pre and post appointment literature > Facilitate increased contact between the Account Executive and those clients that have routinely used the central phone Relationship Managers in the past

Trading – 15% > Place all trades / transactions as instructed by clients in a timely fashion and offer client confirmation for trades placed
Business Development – 10% > Basic sales interactions / conversations to help advance the sales cycle > Maintain the Guidance Interaction Reports, Retirement Income Plans, Portfolio Investment Reviews and Estate Plans as gathered and provided by the
Account Executive > Prepare reports and information for client meetings including prospect and referral letters in accordance with compliance requirements > Assist in basic prospecting and/or sales communication with clients in the Account Executive’s book at the discretion of the Account Executive

Qualifications: > Education and Experience > 1 – 3 years in financial services with an emphasis on customer service

Skills and Knowledge> Series 7 & 63 Securities Licenses required prior to hire > Series 65 and/or Series 66 and state registrations must be obtained within 3 months of hire > Must have strong interpersonal skills and the ability to deliver highly personalized service to a group of High Net Worth clients > Exceptional client service phone skills
> Must have extensive knowledge of Fidelity’s policies and procedures and ability to work in a fast paced deadline oriented environment PC/Windows skills

About Fidelity Investments
Fidelity Investments is one of the world’s largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit company website .

Fidelity Investments is an equal opportunity employer.

Fidelity has over 100 investor center branches across the country and continues to open multiple new branches each year. Our branches offer a full range of investor products and services to individual mutual fund and brokerage customers- including personal needs-based investment guidance, wealth management, retirement planning, income strategies and college planning services. As one of three retail distribution channels within PWI, our investor center branches represent the face of Fidelity to our customers.

Position Description
The Private Client Specialist (PCS) works with customers who are assigned to a designated Private Access Account Executive. These clients have at least $1 million in assets with Fidelity. The role of the Private Client Specialist (PCS) is to provide customer service and operational support to the Private Access Account Executive. You will act as a sales assistant to the Account Executive. You will help to manage all inbound calls generated by a book of clients as well as operational and transactional processing, while acting as a conduit between the Account Executive and the client to resolve service/trading/sales issues.

Primary Responsibilities
Call Management, Service and Operations – 50%
Handle inbound customer inquiries of all types (trading, service, sales)
Ownership of clients needs regarding service, trading and problem resolution and processing issues
Serve as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to in accordance with compliance requirements

Administration – Book / Client Management – 25%Assist Account Executive in implementing a structured client contact strategy and promote annual guidance reviews
Schedule appointments and prepare pre and post appointment literature
Facilitate increased contact between the Account Executive and those clients that have routinely used the central phone Relationship Managers in the past

Trading – 15%
Place all trades / transactions as instructed by clients in a timely fashion and offer client confirmation for trades placed

Business Development – 10%
Basic sales interactions / conversations to help advance the sales cycle
Maintain the Guidance Interaction Reports, Retirement Income Plans, Portfolio Investment Reviews and Estate Plans as gathered and provided by the Account Executive
Prepare reports and information for client meetings including prospect and referral letters in accordance with compliance requirements
Assist in basic prospecting and/or sales communication with clients in the Account Executive’s book at the discretion of the Account Executive

Qualifications:
Education and Experience
1 – 3 years in financial services with an emphasis on customer service

Skills and Knowledge
Series 7 & 63 Securities Licenses required prior to hire
Series 65 and/or Series 66 and state registrations must be obtained within 3 months of hire
Must have strong interpersonal skills and the ability to deliver highly personalized service to a group of High Net Worth clients
Exceptional client service phone skills
Must have extensive knowledge of Fidelity’s policies and procedures and ability to work in a fast paced deadline oriented environment
PC/Windows skills

About Fidelity Investments
Fidelity Investments is one of the world’s largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit company website .

Fidelity Investments is an equal opportunity employer.