Kaiser Permanente

The MCoE Data Analysis Intern will help the MCoE use data from current and potential customers to improve customer service for future projects and to improve the features and capabilities of existing projects. The summer intern will work on up to three projects, each relying on increased levels of data collection and analysis, to improve MCoE processes and service offerings.

Qualifications:
Basic Qualifications:

• A current graduate student at an accredited college or university or recent graduate.
• Bachelor’s degree.
• Strong business analysis skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Exceptional written and verbal communications skills with the ability to construct a wide variety of well-written business communications and present to various levels of management in large group or one-on-one settings.
• Leadership potential.

Preferred Qualifications:

• Data analysis tools (open source or proprietary)
• Microsoft Office
• Experience with Agile / Sprint software development
• Understanding of innovation theory and past applications which may be applicable to health care
• Public speaking and presentations skills
• Mac OS
• Adobe Creative Suite

Company Description
America’s leading nonprofit integrated health plan, Kaiser Permanente serves more than 8.6 million people from 35 hospitals and 431 medical office buildings in nine states and the District of Columbia. Thanks to the dedication of approximately 180,600 employees and physicians, in a single year we may schedule more than 36 million outpatient visits, deliver 91,000 babies, perform 547,000 surgeries, and fill some 129 million prescriptions.

Business Consultant, Intermediate

Job Description
The Strategic Projects Team is looking for a Business Consultant, Intermediate to support a wide variety of project activities. The successful candidate will assist with planning, programming, budgeting and defending budget estimates and submissions involving the execution of Strategic Projects. The candidate will need the ability to work independently, to perform a variety of tasks related to translating high level functional request to detailed requirements, work with program managers to create budget and cost data to support the requirements. Where appropriate work with the project teams, procurement and finance to establish and manage SOW with vendors.
This position requires excellent written and verbal communication skills, as well as excellent organizational and time management skills. Business Consultant, Intermediate must have a working knowledge of office tools, databases, project management software, and project management methodologies, and a developed sense of attention to detail.

Essential Functions:

• With IT Partners, Investigates, documents, and analyzes clients’ IT requirements in project areas such as new operations, moves, adds & changes (MACs) and Plant Maintenance and Remodels (PR&Ms) with IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Assesses scope and impact of client business needs to define a project. Works with partnering IT services to accomplish clients business needs
• Identifies and documents cross-functional and/or cross-divisional requirements, IT functional requirements, workflow, information sources and distribution paths, and system specifications
• Compiles and writes technical documents for team use.
• Interprets complex information and communicates this information in writing in documents, presentations, etc.
• Designs communication plans.
• Develops simple business cases with cost & service dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions.
• Analyzes and defines efficient, cost effective IT solutions that support client business processes and functional requirements for simple IT projects.
• Evaluates existing application products that could address client requirements and develops recommendations where appropriate.
• Provides guidance and coordination to clients in the planning, marketing, training and operating of automated systems.
• Designs and implements training programs for train-the-trainers for clients of new and enhanced applications.
• Applies methodologies/standards to requirements analysis.
• Follows Service Level Agreements.
• Performs risk analysis.
• Develops and implements communication and escalation plans.
• Supports the development of project plans for specific client’s IT projects or project sub-tasks on MAC, PM&R

Qualifications:
Basic Qualifications:
Bachelor’s degree in a related field and/or 4 years of equivalent work experience.
A minimum of 2 years of experience documenting functional requirements, analyzing business processes, and developing business cases to support IT solutions.
Proficient in the production of various reports, documents, presentations, and charts using Microsoft Office software
Excellent oral and written communication skills
Strong organizational and time management skills.
Strong analytical, summarization, conceptualization, and prioritization of skills.
Strong negotiating, influencing, and teaming skills.
Ability to work independently with minimal supervision and within tight deadlines.
Ability to manage rapidly and frequently changing priorities.
Ability to communicate and interact effectively with all levels of management and technical teams.
Proficiency of Microsoft Office products, including Visio, Word, Excel, Access, PowerPoint, and Microsoft Project
Demonstrated understanding of the IT projects and IT project delivery lifecycle and structured methodologies
Exceptional customer service orientation.
Excellent Communication and problem-solving skills, with experience interfacing directly with business end-users in design and requirements planning
Strong detailed analytical thinking, problem solving and results oriented skills
Ability to manage multiple independent workstreams simultaneously
Proficiency in customer & client relations including team focus, influence, partnership and collaboration
Ability to work with and establish relationships with virtual national and regional team members
Self-starter with the ability to work through ambiguity
Willing to travel 25% of time

Company Description
America’s leading nonprofit integrated health plan, Kaiser Permanente serves more than 8.6 million people from 35 hospitals and 431 medical office buildings in nine states and the District of Columbia. Thanks to the dedication of approximately 180,600 employees and physicians, in a single year we may schedule more than 36 million outpatient visits, deliver 91,000 babies, perform 547,000 surgeries, and fill some 129 million prescriptions.

The Executive Account Manager/Senior Executive Account Manager is accountable for developing and executing account and book-of-business strategies to achieve membership, revenue and margin targets. These jobs have two levels. The functions, tasks, and competencies are the same. It is expected that staff placed in senior jobs will have demonstrated competencies at a significantly higher level and will be expected to work with more complex accounts or books of business. Please refer to the HPI Competency Library for descriptions of competencies and the behaviors associated with them.

Essential Functions:

• Develop & execute account and/or book of business plans to ensure attainment of group-specific goals
• Analyze the business opportunities in group/book of business
• Identify & confirm customer’s needs & business strategies
• Collect specific business information & competitive data on the account
• Analyze quantitative data & identify current state
• Identify gaps between current state & analyze impact of moving to optimal business position
• Conduct political map analysis; identify & fill relationship gaps
• Develop strategy for optimizing our business position
• Plan & conduct customer meeting & approach
• Successfully negotiate the strategy & changes w/ customer/broker/consultant
• Ensure implementation of plan
• Renew group at the right rate
• Collaborate w/ pricing to implement an ongoing, proactive rate renewal strategy
• Collect & deliver data required to drive the right rate
• Review pricing’s rate data to determine drivers of the rate change
• Plan customer meeting & approach
• Negotiate the renewal w/ customer/broker/consultant
• Complete the rate renewal internally
• Evaluate & manage business decisions that merit special consideration
• Renew group w/ the right product & benefit mix
• Collect required demographic & competitor data
• Identify customer needs & KP business goals
• Identify competitors’ strengths & weaknesses
• Analyze the group’s demographics, utilization, & profitability vs. group’s product mix
• Develop product & benefit strategy & plan implementation
• Plan customer meeting & approach
• Negotiate the product & benefit mix w/ customer/broker/consultant
• Develop open enrollment strategies to achieve growth targets
• Collect & analyze key account & customer industry information
• Identify & analyze customer needs & business strategy
• Create opportunities for membership growth, including other Regions
• Create opportunities for revenue growth & margin
• Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
• Develop sales strategy for increasing membership and/or revenue
• Obtain buy-in on strategy to ensure support
• Plan customer meeting & approach
• Negotiate the strategy & changes w/ customer
• Develop & execute member sales strategy including open enrollment & new hire strategies
• Identify & facilitate new business opportunities for sales executives
• Complete post-open enrollment analysis, identify lessons learned, & plan future strategies
• Develop 365 strategies to achieve growth targets
• Identify & analyze customer needs & business strategy for new hires & non-open enrollment activities
• Develop sales strategy for increasing membership and/or revenue
• Negotiation contracts that will drive membership & margin
• Collaborate w/ Enrollment Strategist & Enrollment Specialists for input on plan
• Negotiate the strategy w/ customer
• Assume other duties as assigned

Qualifications:
Basic Qualifications:

• Required: Four (4) years of experience in marketing, business development, and/or managing business to business relationships with two (2) years as a successful account manager required
• Preferred: Same
• Bachelor’s degree in marketing, finance, business administration OR equivalent experience required
• MHA, MPH, or MBA preferred
• Life license required or ability to obtain one within 120 business days of hire date
• Knowledge of and experience with employee health benefits
• Knowledge of underwriting processes, healthcare products, and contracts preferred

Company Description
America’s leading nonprofit integrated health plan, Kaiser Permanente serves more than 8.6 million people from 35 hospitals and 431 medical office buildings in nine states and the District of Columbia. Thanks to the dedication of approximately 180,600 employees and physicians, in a single year we may schedule more than 36 million outpatient visits, deliver 91,000 babies, perform 547,000 surgeries, and fill some 129 million prescriptions.

Job Description
Sr. Web Content Manager
Kaiser Permanente
Pleasanton or Pasadena, CA

The Sr. Web Content Manager oversees and participates in providing content management capabilities for KP’s Web presence. This work involves evolving and implementing the business content architecture, the content management strategy and product plan (including the selection and enhancement of content management tools) to produce robust content management capabilities for use by employees and vendors in delivering the content and applications on KP’s web presence.

Essential Functions:

• Collaborate with other product owners and business stakeholders to help define content structures and identify how content from different channels is related. Translate the requirements gathered from subject matter experts and business partners into enterprise data models. Lead or participate in the meetings to develop efficient XML-based workflows, processes and tools. Construct, refine and maintain data models, as needed, to meet business requirements.
• Partner with business stakeholders to highlight how content can be re-used or used differently; identify opportunities to improve how businesses can share content and improve or streamline new product development, ability to evaluate trade-offs and provide recommendations.
• Develop and maintain a state-of-the-art content management system. This requires partnering with KP IT to evaluate the current content management infrastructure and operational practices, and identifying and developing enhancements. The content management system must be appropriate for a new technical framework for the Web site, as well as emerging enterprise-wide solutions.
• Maintain supervisory responsibility for team members and contractors, including hiring, training and mentoring; overseeing the allocation and coordination of team resources; negotiating deliverables and deadlines; ensuring the work of the team aligns with priorities; developing workflow processes and guidelines to ensure the delivery of high quality and timely information; maintaining knowledge about and enforcing HIPAA regulations and KP policies about privacy and confidentiality when handling data; and staying informed about search industry best practices.
• Serve as a program-wide consultant and expert on content management capabilities within KP’s web presence, providing guidance and support to internal and external customers, and national and regional customers.
• Collaborate with groups throughout the organization to form partnerships and participate in joint initiatives concerning the delivery of content management capabilities.

Secondary Functions:

• Consistently support compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Kaiser Permanente’s policies and procedures.

Qualifications:
Basic Qualifications:

• Minimum 8 – 12 years related content management and content architecture experience.
• 8 – 12 years product management experience within content management.
• 8 – 12 years in a product development capacity.
• 8 – 12 years of key customer contact within content management and content architecture.
• 8 – 12 years health care, health insurance, health plan administration, healthcare, benefit administration, or benefit policy experience a plus.
• Knowledge of and experience with the Interwoven suite of tools (TeamSite, OpenDeploy, SitePublisher, MetaTagger, MediaBin) a must have.
• Knowledge of and experience with WebSphere Portal a plus
• Strong background in Web Content Management Systems (i.e., TeamSite), web content modeling, metadata modeling, support for multiple languages, metadata-driven and content XML-based schemas
• Thorough knowledge of web search and user taxonomy policies, practices and systems. Experience with Velocity/Vivisimo a plus.
• Regularly and frequently contributes to the development of new concepts, theories, methods, techniques, and standards.
• Considered a functional expert for content management and content architecture within KP.
• Employs expertise as a content architecture specialist.
• Deep knowledge of content management principles, trends, competition, and technical limitations in order to deliver content management capabilities appropriately.
• Detailed knowledge of web development processes to be able to frame/phase the work so that it can be implemented and rolled out effectively, meeting expectations, deadlines, and budget.
  Preferred Qualifications

• 8 – 12 years health care industry or product management experience.
• Strong understanding and experience navigating IT processes, org charts, and accountabilities Masters Degree preferred.

Company Description
America’s leading nonprofit integrated health plan, Kaiser Permanente serves more than 8.6 million people from 35 hospitals and 431 medical office buildings in nine states and the District of Columbia. Thanks to the dedication of approximately 180,600 employees and physicians, in a single year we may schedule more than 36 million outpatient visits, deliver 91,000 babies, perform 547,000 surgeries, and fill some 129 million prescriptions.

Job Description
This position analyzes information systems for clinical laboratory processes & functional requirements, develops business cases, & provides support during system development, implementation, & maintenance.

Essential Functions:

• Independently initiates, investigates, documents, & analyzes Information Systems requirements in project areas such as: new business operating models w/ innovative approaches to IT solutions support, market research of emerging or available product functionality, & operational readiness assessment
• Assesses scope & impact of clinical laboratory systems needs
• Conducts &/or participates in the analysis of information systems processes & functional requirements & in the preparation of appropriate documentation to communicate & validate the information
• Conducts workflows, process diagrams, & gap analysis
• Identifies overlaps & related processes
• Participates in the analysis & definition of efficient & cost effective solutions that support information systems processes & functional requirements
• Evaluates existing applications that could address information systems requirements & develops recommendations where appropriate
• Evaluates alternative operational efficiencies: the planning, training, & operating of automated systems
• Maintains current knowledge of application systems, interfaces, reporting processes, & data capture
• May support a variety of applications related to clinical laboratory systems & assists in developing test plans
• Provides product expertise to Information Systems Stakeholders, delivers presentations, demonstrations, & training for application systems
• Coordinates installation & first-use of new applications
• May provide specialized support to a specific Information System Application
• May assist in the development of project plans
• Acts as a liaison between application end users & Information Technology throughout the development life cycle
• Applies methodologies/standards to requirements analysis & follows Service Level Agreements
• Communicates, escalates issues, & performs & evaluates risks

Qualifications:
Basic Qualifications:

• Three (3) plus years experience in Information Systems development, implementation & maintenance of software applications
• Bachelor’s degree or equivalent experience in a life science or computer science
• Knowledge of regulatory requirements including State, Federal, CAP, CLIA, & The Joint Commission
• Proficiency in MS Word & Excel, & handling PC’s & Mainframe database issues
• Proficient skills in analysis, documentation, & presentation tools required
• Strong skills required in critical thinking & analysis, meeting facilitation, verbal & written communications, & interpersonal interactions (e.g., partnering, conflict management, consulting, etc.)
• Familiarity w/ the role of the Pathology Department & Clinical Laboratory in Hospital Operations preferred
• Knowledge of Cerner Corporation’s CoPath Plus, EPIC, HNAC & HNAM applications preferred
• Working knowledge of peripheral devices such as printers, barcode scanners & pre-analytical & analytical instrumentation preferred
• Working knowledge of HL7 communication protocol & KP Legacy Systems preferred
• This position will require periodic travel throughout California
• Must be able to travel by air & have reliable ground transportation
• Must be able to work in a Labor/Management Partnership environment

Company Description
America’s leading nonprofit integrated health plan, Kaiser Permanente serves more than 8.6 million people from 35 hospitals and 431 medical office buildings in nine states and the District of Columbia. Thanks to the dedication of approximately 180,600 employees and physicians, in a single year we may schedule more than 36 million outpatient visits, deliver 91,000 babies, perform 547,000 surgeries, and fill some 129 million prescriptions.