TOYOTA Powered by a dynamic learn spirit, we have achieved the enviable position ot being the leader in Malaysia’s automotive market in many ways. Our people continuously improve themselves whilst enhancing their job quality. We are inviting application from the right candidates for the posts of EXECUTIVE, CUSTOMER SERVICE OPERATIONS (ECSO), EXECUTIVE, FIELD OPERATIONS (FOE). Apply to…
Toyota
TOYOTA
moving forward
Powered by a dynamic learn spirit, we have achieved the enviable position ot being the leader in Malaysia’s automotive market in many ways.
Our people continuously improve themselves whilst enhancing their job quality.
To be on this dynamic team that’s always on the go. you have to be energetic, enthusiastic and determined. If you are, then this opportunity will match your style!
1. EXECUTIVE, FIELD OPERATIONS (FOE)
Responsibilities:
Responsible to guide and assist Toyota Service Branches to achieve the sales and Total Unit Service (TUS) targets.
Support Toyota Service Branches in monitoring the cost improvement activities.
Monitor, evaluate and assist to resolve customer complaints directed to HQ.
Execute, evaluate and support branches in achieving the TSM and ISO140001 certitication.
Guide branches to actively participate in the OCC and staff suggestion scheme via promoting “Toyota Way” culture.
Requirements:
Candidate must possess at least a Bachelor’s Degree in Business Administration, Engineering, IT or any related discipline.
Minimum of 1 year(s) of working experience preferably in customer service, business development, administration or related field.
Fresh graduates are encouraged to apply.
Exposure in planning and coordination is added advantage.
Dynamic personality with strong communication skills in English and Bahasa Malaysia.
Ability to speak in Chinese language is an added advantage.
Willing to be relocated is an advantage.
IT savvy – Microsoft Office Application
The position will be base at Kuching
2. EXECUTIVE, CUSTOMER SERVICE OPERATIONS (ECSO)
Responsibilities:
Execute the overall management of the Toyota Service Center to ensure set targets are met and related company initiatives are successfully implemented.
Motivate and manage service center’s staff so that a high level of productivity, competency and commitment can be achieved.
Implement after-sales customer care activities to ensure delivery of excellent customer service.
Prepare required reports including warranty and technical.
Requirements:
Degree in Automotive Engineering/ Marketing/ Business Administration or equivalent with automotive or related experience.
Fresh graduates are encouraged to apply.
Dynamic interpersonal skills with ability to manage a team and interact with People effectively.
Self-motivated and independent with strong leadership skills and able to perform under pressure.
Experience in managing an automotive service center will be an added advantage.
Customer oriented person with good communication skills in English and Bahasa Malaysia.
IT Savvy – Microsoft Application.
Highly Transferable within Sarawak.
The position will be base at Sibu.
For information on each job opportunity and to apply online, please visit www.toyota.com.my/corporate-info/careers/
Interested applicants may also write in giving full particulars including age. career record, current and expected salaries together with copies of academic qualifications, recent payslip. copy of MyKad and recent passport-sized photo before 30th December 2013 to:-
FIELD OPERATIONS MANAGER,
LOT 310 JALAN PENDING,
P.O BOX 535 93750 KUCHING