Western Dental Services, Inc

Exciting Opportunity in Orange, CA
Patient Care Associate position exists in Western Dental Services, Inc
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Western Dental Services, Inc

Position :	Periodontist – Regional
Location :	Reno, NV 89511
Career Level :	Experienced (Non-Manager)
Job Type :	Part Time Employee

Periodontist – Regional

Position Description:
Careers for Specialists-Start Your Journey to a Fantastic Future Now!
Western Dental’s specialty practice is broad, deep, and amazing for every kind of dental specialist, including:

Periodontists
Oral Surgeons
Pediatric Dentists (including general dentists who treat children only)
Endodontists
Orthodontists

Job Description:
Western Dental Services, Inc. has a position available for a Periodontist (graduate of an ADA accredited Periodontal program). Full-time or part-time positions available for Perio Specialists that will be providing the prevention, diagnosis and treatment of diseases of the supporting and surrounding tissues of the teeth or their substitutes and the maintenance of the health, function and esthetics of these structures and tissues to patients at Western Dental offices. This is a great opportunity to provide Periodontist services to patients free from the administrative burdens of scheduling, management of the office, and management of an entire staff.

Qualifications:
Must have a valid dental license for the state in which you will practice
Must be a graduate of an ADA Accredited Periodontal program and be able to provide a copy of the Certificate
Experience specialist or new graduates are welcome

Primary Advantages of being a Western Dental Dentist:

Training and oversight by a robust Quality Assurance program
Ongoing one-on-one mentoring and counseling from highly-experienced dentists
Company provided continuing education courses on a variety of dental topics from nationally renowned dentists
State of the art dental facilities, equipment and supplies
A steady flow of patients and the best practice management support system in the industry
Malpractice Insurance is provided by Western Dental

Western Dental Services, Inc

Position :	Oral Surgeon – Regional
Location :	San Francisco, CA 94110
Career Level :	Experienced (Non-Manager)
Job Type :	Full Time Employee

Oral Surgeon – Regional

Position Description:
Careers for Specialists-Start Your Journey to a Fantastic Future Now!
Western Dental’s specialty practice is broad, deep, and amazing for every kind of dental specialist, including:

Oral Surgeons
Periodontists
Pediatric Dentists (including general dentists who treat children only)
Endodontists
Orthodontists

Western Dental Services, Inc. has a position available for an Oral Surgeon (graduate of an ADA accredited oral surgery program) or a general dentist who 1) has had oral surgery training through a residency program or similar training and 2) limits their practice to oral surgery. Full-time or part-time positions available, providing extractions of multiple teeth, extractions of impacted third molars, alveolectomies, and other routine oral surgery procedures to patients at Western Dental offices. This is a great opportunity to provide oral surgery services to patients free from the administrative burdens of scheduling, management of the office, and management of an entire staff.

Qualifications:
Must have a valid dental license for the state in which you will practice
Must be a graduate of an ADA Accredited Oral Surgery program or must be a General Dentist who has Oral Surgeon experience
Training and limits their practice to oral surgery
Experience specialist or new licenses are welcome

Primary Advantages of being a Western Dental Dentist:

Training and oversight by a robust Quality Assurance program
Ongoing one-on-one mentoring and counseling from highly-experienced dentists
Continuing education courses on a variety of dental topics from nationally renowned dentists
State of the art dental facilities, equipment and supplies
A steady flow of patients and the best practice management support system in the industry
Malpractice Insurance is provided by Western Dental

Western Dental Services, Inc

Position :	Patient Care Associate / 13-4660
Location :	Orange, CA 92863
Job Type :	Full Time Employee
Career Level :	Entry Level

About the Job :
Patient Care Associate (PCA) is responsible for creating an outstanding experience at every interaction for both new and existing customers. Armed with superior product knowledge and a passion for customer satisfaction, the PCA provides solutions to customer needs in fast paced and energetic environment. PCA’s will facilitate phone calls regarding patient scheduling questions and insurance, state aid eligibility and possess the ability to convert conversations into scheduled appointments all while providing the ultimate patient experience.

Key Responsibilities:

• The primary role of the Inbound PCA will be to effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments
• Effectively navigate the system to Input customer information into the databases
• Follow up outbound calls for missed and cancelled appointments
• Foster strong and positive communication with peers, customers, and patients
• Ability to surpass quality assurance, productivity and dependability goals
• Follow pre-approved procedures in escalating patient concerns
• Advise customers of available plans and services
• Ability to multi-task, this includes ability to understand multiple plans and multiple levels of benefits within each plan.
• Ability to analyzing and solving customer problems, working independently and make solid decisions
• Be comfortable overcoming objections to increase Frontier services,
• The ability to have fun and enjoy your High Energy & Collaborative Work Environment; Accessible & Knowledgeable Leadership Team
• Ability to remain focused and productive each day though tasks may be repetitive

Qualifications:

• Fluent in speaking Spanish and English (preferred)
• Minimum 12 months experience in a fast paced contact center environment (preferred)
• Experience working in an incentive based pay structure (preferred)
• Experience in an office environment using the telephone and computer as the primary instruments to perform job duties; Ability to navigate a computer while on the phone.
• Ability to portray a positive upbeat, service oriented attitude for an entire shift
• Dedication to providing service, which not only satisfies, but delights the patient and builds loyalty
• Excellent communication & listening skills acute attention to detail while consistently meeting/exceeding production goals
• An enthusiastic, outgoing, detail oriented individual who has the ability to be flexible while working in a fast paced and changing environment
• Excellent verbal communication, interpersonal, and organizational skills
• An exceptional ability to multi-task and manage personal productivity
• Strong ability to listen to patient needs and matching needs w/ WDS services
• Flexible schedule is a must; Available to work 40 hours per week anytime within the operating hours of the department.

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Western Dental Services, Inc

Position :	Billing Specialist / 13-4656
Location :	Orange, CA 92863
Job Type :	Full Time Employee
Career Level :	Experienced (Non-Manager)

About the Job :
Western Dental Services, Inc., California’s largest dental services provider and one of the nation’s largest dental HMO’s, is looking for a bright, motivated and talented Billing Specialist. The Billing Specialist will be responsible for processing insurance and DentiCal billing. The ideal candidate should have recent experience verifying dental insurance and processing high volume invoices with various insurance vendors (i.e.) Blue Cross, Delta Dental, Met Life, Aetna. Knowledge of dental billing and terminology will be helpful.

Key Responsibilities:

• Processing high volume invoices for a variety of 3rd party insurance vendors and DentiCal
• Verifying accuracy of all patient, provider, and billing information
• Confirm patient’s insurance eligibility and breakdown of dental benefits
• Bill all claims
• Call insurance company to check status of submitted claims
• Respond to the letters of requests and denials received daily from the Insurance Company
• Trace past claims and resend when necessary
• Post insurance payments to the patient’s accounts
• Post Explanation of Benefits (EOB) to patient’s charts

Qualifications:

• A minimum of a High School Diploma or GED equivalent
• Medical or Dental Billing Certificate a plus
• Knowledge of Dental or Medical Billing
• Understanding of Medical Insurance procedures
• Basic computer skills
• Strong written and verbal communication skills

Western Dental Services, Inc

Position :	Registered Dental Assistant / 13-4649
Location :	Hawthorne, CA 90250
Job Type :	Full Time
Employee Career Level :	Experienced (Non-Manager)

About the Job :
The Registered Dental Assistant is the liaison between the dentist and the patient. They maintain communication with the dentist, patient, and the front office staff to ensure that the patient receive the ultimate patient experience. The Registered Dental Assistant assists the dentist chairside during treatment procedures, performing all assisting duties permitted by law.

Key Responsibilities:

• Assist the dentist at the chair while they are engaged in any treatment of patients
• Must anticipate dentist’s needs and be prepared for next steps
• Ensure all OSHA, Dental Board, and WDS policies and procedures are properly followed
• Maintain proper patient treatment records
• Ability to take Blood Pressure
• Give pre and post operative instructions – within the limits designated by the dentist
• Provide oral hygiene instructions to the patient
• Turn on all units, switches, and water before patient sits down
• Stocks supplies in operatories, restrooms, lab, etc. as needed
• Informs Floor Supervisor when supplies need to be re-ordered
• Informs Floor Supervisor of broken or malfunctioning equipment
• Performs all duties of a Sterilizer when deemed necessary
• Ability to build good rapport with patients and staff

Qualifications:

• Certification in the state you are applying as an RDA (CA, AZ, NV)
• A minimum of a High School Diploma
• At least one year experience preferred
• Must have a current X-Ray License, or be willing to sign an agreement to obtain such license within six (6) months of employment
• Must have a current CPR certification, or be willing to sign an agreement to obtain such certification within one (1) month of employment

Western Dental Services, Inc

Position :	Managing Dentist / 12-4526
Location :	Stockton, CA 95210
Job Type :	Full Time
Employee Career Level :	Experienced (Non-Manager)
Contact Information :	–

About the Job :
Western Dental Services, Inc., California’s largest dental services provider and one of the nation’s largest dental HMO’s, is looking for a bright, talented and motivated Managing Dentist. The Managing Dentist is a working practitioner as well as a supervisor to Associate Dentists in one of Western Dental’s large clinics. The Managing Dentist must be able to observe and identify opportunities for improvement in the performance of the Associate Dentists, create action plans and provide training aimed at performance improvement and monitor the progress of improvement. The Managing Dentist is also responsible for preparing reports on office metrics to identify opportunities
for improvement in the office’s performance. This position requires at least 2 years of hands-on experience as a practicing dentist and experience supervising associates or managing a dental office. The successful candidate will enjoy career development, growth opportunities and excellent compensation at Western Dental.

Key Responsibilities:

• Oversee the clinical proficiency of Associate Dentists at Western Dental Services
• Diagnosis and treatment of conditions of the teeth, soft tissues and the oral cavity
• Ensure excellent patient service is being offered by Associate Dentists and staff
• Provide coaching and mentoring to Associate Dentists in clinical proficiency and skill development
• Use analytic reports on office metrics to identify opportunities for office improvement

Primary Advantages of being a Western Dental Managing Dentist:

• Professional growth through collaboration with regional operations management and corporate management
• Wide array of reports on every aspect of office performance and expert training in use of the metrics measured and reported
• Training and oversight by a robust Quality Assurance program with ongoing one-on-one mentoring and counseling from highly-experienced dentists
• Continuing education courses on a variety of dental topics from nationally renowned dentists
• State of the art dental equipment and supplies including digital radiography and digital dental records
• A steady flow of patients and the best practice management support system in the industry

Qualifications:

• Must have a current dental license for the state in which they will practice
• Must have a DDS or DMD degree from an accredited university
• Must have 2 years experience as a dental practitioner
• Prior supervisory experience is strongly preferred

Western Dental Services, Inc

Position :	Orthodontic Registered Dental Assistant
Location :	El Centro, CA 92243
Job Type :	Part Time
Employee Career Level :	Entry Level

About the Job :
The Orthodontic Registered Dental Assistant is the liaison between the dentist and the patient. They maintain communication with the dentist, patient, and the front office staff to ensure that the patient receive the ultimate patient experience. The Orthodontic Registered Dental Assistant assists the dentist chairside during treatment procedures, performing all assisting duties permitted by law.

Key Responsibilities:

• Assist the dentist at the chair while they are engaged in any treatment of patients
• Must anticipate dentist’s needs and be prepared for next steps
• Ensure all OSHA, Dental Board, and WDS policies and procedures are properly followed
• Maintain proper patient treatment records
• Ability to take Blood Pressure
• Give pre and post operative instructions – within the limits designated by the dentist
• Provide oral hygiene instructions to the patient
• Turn on all units, switches, and water before patient sits down
• Stocks supplies in operatories, restrooms, lab, etc. as needed
• Informs Floor Supervisor when supplies need to be re-ordered
• Informs Floor Supervisor of broken or malfunctioning equipment
• Performs all duties of a Sterilizer when deemed necessary
• Ability to build good rapport with patients and staff
• With the exception of bonding, etching, and appliance impressions, all orthodontic procedures permitted by law, including: placing, ligating or removing arch wires, fitting or removing bands, curing, taking diagnostic cast impressions, power chain, placing elastics or separators and changing ties

Qualifications:

• A minimum of a High School Diploma
• Certification in the state you are applying as an RDA (CA, AZ, NV)
• Must have a current X-Ray License, or be willing to sign an agreement to obtain such license within six (6) months of employment
• Must have a current CPR certification, or be willing to sign an agreement to obtain such certification within one (1) month of employment
• Must have a current Coronal Polishing Certificate
• At least one year experience preferred
• Knowledge of OSHA and safety compliance
• Working knowledge of dental equipment