SPH Walk-In Interviews for Temporary Customer Service Officers at Singapore

SPH-Singapore Press Holdings Ltd (SPH) is Asia’s leading media organization, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of- home media.
* SPH owns award-winning newspapers, magazines and best- selling books in both print and digital editions, as well as online classified businesses in the region. In addition. SPH has two English radio stations and one Chinese radio station, an out-of-home digital advertising unit, a regional events and conferences arm. And runs a chain of modern retail convenience stores. SPH also has a 20 per cent stake in MediaCorp TV Holdings Pte Ltd, which operates free-to-air channels 5. 8 and U. and a 40 per cent stake in MediaCorp Press Limited, which publishes the free newspaper. Today.
* Incorporated in 1984, main board-listed, SPH REIT comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clement! Mall, a mid market suburban mall. SPH’s latest retail development is The Seletar Mall located in Sengkang. We invite you to be part of this team and join us as;

SPH Job Openings for Temporary Customer Service Officers at Singapore

Position Name: Temporary Customer Service Officers, Subscription Hotline (One-Year Contract)
The Job:

• Attend to phone enquirer and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Manage customer relationship through effective follow up and appropriate resolutions
• Handle email correspondences
• Assist on digital apps and technical enquirer
• Manage service requests, enquirer and cases via Sales force CRM system
  Requirements:

• GCE 0 level with good credit in English
• Passion for customer service role in a call centre environment
• Good spoken and writing skills
• Good computer skills including basic knowledge of MS Excel
• Good IT skills and tech sawy
• Able to work under pressure and in a fast-paced environment
  Working hours:

• Monday to Friday 8.30am to 6pm. Overtime may be required on week days during subscription drive
• Required to work on Saturday or Sunday from 8.30 am to 12.30 pm (approximate 3 times in 8 weeks)

Position Type: Temporary Customer Service Officers, Online Grocery Purchase Hotline (One Year Contract)
The Job:

• Attend to hotline calls and emails pertaining to online grocery purchases
• Follow up on calls to customers
• Ensure high quality of customer service provided to customers
• Ensure a proper closure of all calls
  Requirements:

• GCE 0 level with good credit in English
• Effectively bilingual
• Internet sawy and MS Office skills
• Able to handle calls with professionalism and patience
• Call centre / customer service experience preferred
• Must be able to work rotating shifts Monday to Saturday (8.30am to 4.30pm / 11am to 7pm / 1.30pm to 9.30pm)

Walk-In Interviews:
Date:Thursday 10th August 2017 / Wednesday 16th August 2017
Time: 2.30 pm to 5.00 pm
Venue: Singapore Press Holdings Limited. Circulation Division,SPH Media Centre, 82 Genting Lane. Level 2
Website: www.sph.com.sg
Contact Centre Operating Hours: 8.30am to 9.30pm (Monday to Saturday) Working location: SPH Media Centre. 82 Genting Lane Basic salary + shift allowance.
Candidates are required to bring along their resume. NRIC and educational certificates.