Marlborough District Council Marlborough New Zealand is hiring Customer Service Officer

Marlborough is recognized internationally as the centre of New Zealand’s wine industry and for the natural beauty of the Marlborough Sounds. As a unitary authority we look after Marlborough’s outstanding natural environment, investing in the region’s infrastructure, its people and its quality lifestyle.

Customer Service Officer Job Vacancy at Marlborough District Council Marlborough New Zealand

Post Name: Customer Service Officer

Mo tenei turanga mahi | About the role:
Do you enjoy working in a team, have a passion for customer service and connect well with a wide range of people? We are seeking positive, loyal, enthusiastic individuals as the first point of contact to assist in providing excellent customer service to our community and staff.
To be successful in the role, you will thrive in a fast-paced environment, be confident in navigating multiple systems and utilising resources to exceed customer expectations. You will answer queries and provide information on Council’s wide range of community services, receive payments and direct enquires to the correct departments to name a few. The role will see that no two days are the same and will include a mixture of face to face, phone interaction and digital channels therefore, confidence in all these areas is necessary.
We have two vacancies (one full time and one part time) that we are looking to fill with applicants who are looking for a career in Customer Services. Please note your preference and your desired hours in your cover letter. Our normal business hours are between 8.00 am and 5.00 pm (Monday to Friday).

Nga ahuatanga kei a matou | What we offer:

• A workplace that supports flexibility, health and wellbeing.
• An environment where input, initiative and innovation are encouraged.
• A wage range of $27.00 – $30.00 per hour (this will depend on the knowledge, skills and experience you have to offer);
• A great benefits package (including Health Insurance, Income Protection and Life Insurance, 5% Superannuation, 5 weeks annual leave).

Ko nga wheako ou | About you:
You will need to be a team player, be adaptable, resilient, and a quick learner.
You will need to be able to multi-task, problem solve and use initiative without compromising on quality on a daily basis.
Customer Service Officers at Council need to be friendly, knowledgeable, and courteous. You will require excellent listening skills, enthusiasm to assist with a wide range of customer queries and a level of local knowledge is preferred. You will also need great inter-personal skills and be computer literate.

If you have a passion for Customer Service and a desire to make an impact in your community with Te Kaunihera a-rohe – Tono mai | Apply now!

Applications close 5.00 pm on 22 August 2023.

For further information you are welcome to contact: Jane Robertson (Customer
Service Team Leader) on jane.robertson@marlborough.govt.nz

Me pehea te tuku tono | How to apply:

Applications should be made online via the careers page www.marlborough.govt.nz/your-council/careers/current-vacancies. Here you will find full information on the vacancy and how to apply.

Website: www.marlborough.govt.nz