SPH Singapore is hiring Customer Experience Officer Contact Centre

Be a part of an Evolving Mediascape

Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organization, engaging minds and enriching lives across multiple languages and platforms.
SPH‘s core business is in the publishing of newspapers, magazines and books in both print and digital editions. It also owns other digital products, online classifieds, radio stations and outdoor media.
On the property front, SPH owns approximately 65% in SPH REIT whose portfolio comprises three properties in Singapore, namely Paragon, The Clementi Mall and The Rail Mall. In Australia, SPH REIT holds an 85% stake in Figtree Grove Shopping Centre and a 50% stake in Westfield Marion Shopping Centre.
SPH also owns and operates The Seletar Mall and is developing an integrated development consisting of The Woodleigh Residences and The woodleigh Mail it also owns a portfolio of Purpose-Built Student Accommodation (PBSA) in the United Kingdom and Germany.
It is in the aged care sector in Singapore and Japan, and owns Orange Valley, one of Singapore’s largest nursing homes.
SPH runs a regional events arm and a chain of BUZZ retail outlets. It also invested in the education business.

Job Opportunity for Customer Experience Officer Contact Centre at SPH Singapore

We invite you to be part of this team and join us as:

Post Name: Customer Experience Officer, Contact Center

We seek suitably qualified candidates who are keen to pursue a career in contact center customer service to join our Customer Experience Team.

The Job

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Handle email correspondences
• Manage customer relationship through effective follow-up and appropriate resolutions
• Assist in administrative duties and ad-hoc projects

Requirements

• Diploma with one year of customer service experience preferably in a call center environment
• Passion for customer service
• Good interpersonal and communication skills
• Ability to converse in Mandarin with our Chinese speaking subscribers
• Ability to work under pressure and in a fast pace environment
• Good IT skills
• Tech savvy, creative thinking and resilient

Working hours

• Monday to Friday 8.30am to 6pm. Overtime may be required on weekdays during subscription drive.
• Required to work on Saturday or Sunday from 8.30am to 12.30pm
  (approximate 3 times in 8 weeks)

Interested applicants are invited to write in to sphtaient@sph.com.sg with their resume or scan QR code to apply.
(Only shortlisted candidates will be notified)

Website: www.sph.com.sg