UnitedHealth Group job vacancy for Customer Service Advocate

UnitedHealth Group seeking for Customer Service Advocate

UnitedHealth Group looking for the post of Customer Service Advocate. Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today!

UnitedHealth Group Post Name:- Customer Service Advocate

Location:- Minnetonka, MN (812755)

Position Description:-
This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work our 8 hour shift schedule during our normal business hours of (8:00am to 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 12700 Whitewater Drive, Minnetonka, MN 55343.

Preferred Qualifications:-

•  1+ years of customer service experience
• Prior health care experience

Primary Responsibilities:-

•  Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

Required Qualifications for Customer Service Advocate:-

•  High school diploma, GED or equivalent work experience
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
  Proficient conflict management skills to resolve issues in a stressful situation

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre- employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: Email:- http://uhg.hr/OurApplicationProcess

Website:- www.unitedhealthgroup.com