Yatu Lau Company Suva Fiji hiring Human Resources Duty Manager Front Office Supervisor

The Yatu Lau Company Limited is an established investment company founded by the Late Turaga Tui Lau and Tui Nayau Ratu Sir Kamisese Kapaiwai Tuimacilai Mara as an investment vehicle for Lauans and is a Company limited by shares. The company’s principal activities include owners of properties, equity investments, apartment/hotel operations and property developments with over 900 shareholders.

Human Resources Manager Duty Manager Front Office Supervisor Job Vacancies at Yatu Lau Company Limited Suva Fiji

Post Name: Human Resources Manager

The role is to effectively manage and optimize the organisation’s human capital by developing and implementing strategic HR initiatives, policies, and programs that attract, retain, and develop a diverse and high-performing workforce. The Human Resource Manager is to align HR strategies with the overall business objectives, promote a fair and inclusive work environment, and provide expert guidance and support to management and employees on all HR-related matters. S/He will report to the Chief Executive Officer and will be responsible for driving and achieving the following critical outcomes:

• An efficient Human Resources Department
• Develop, implement and continuously refine effective human capital management strategies
• Develop and implement strategically driven performance measures and succession plan
• Develop and implement recognition and reward system
• Align appropriate learning and development programs to the strategic plan
• HCM risk management strategies are developed and executed
• Effective HCM Operations including annual HCM budget management are developed, implemented and monitored for efficiency throughout the year
• Relevant and business-focused training and development strategy developed and successfully executed
• Work culture conducive for collaboration and encourages innovation, mutual trust and respect established

The person we seek will have a Degree in Public Administration and Management and a minimum 5 years’ experience a similar role. The candidate must possess the following:

• Practical working knowledge of HR principles and procedures and strategic plans such as personnel recruitment, selection, remuneration and benefits, discipline, performance management, employee relations, health and safety and corporate plans
• Demonstrate experience to work at different levels of the organisation and In a cross cultural environment
• Proven record of working within a high performing team
• Excellent communication skills – verbal and written, with the ability to express thought and ideas clearly

How to Apply: Application must be submitted online by accessing the following URL: http://app.hrmonise.com/job/YLCL/HRM with your CV which must include details of 3 professional referees.

Post Name: Duty Manager
The role is responsible for overseeing the daily operations of the hotel and ensuring the highest level of guest satisfaction. The Duty Manager acts as a liaison between guests and the hotel staff, providing support, guidance, and prompt resolution to any issues or concerns that may arise during their stay. S/he reports to the Manager Hotels and will be responsible for driving and achieving the following critical outcomes:

• Oversight of customer service and administrative functions
• Ensure all hotel operational transactions are carried out in line with relevant policies and procedures
• Effective coordination with relevant authorities, such as emergency services with the layout of hotel property when necessary
• Conduct regular safety inspections and Implement measures to minimise risks
• Use of property facilities & amenities for private/public events is scheduled and actioned accordingly
• Oversight of the general hotel operations including routine inspections on hotel rooms, reception area, bar & pool and relevant outdoor & indoor spaces are carried out frequently to ensure overall
  functionality and safety
• Mentoring and coaching provided to staff as and when required including training needs identified and as addressed where possible

The person we seek will have a Degree in Tourism, Hotel Management and a minimum 5 years’ experience a similar field. The candidate must possess the following:

• Strong leadership abilities, with the capacity to motivate and inspire a diverse team
• Exceptional problem-solving and decision-making skills
• Knowledge of hotel management systems and software
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong organizational and multitasking skills
• Excellent communication skills – verbal and written, with the ability to express thought and ideas clearly

How to Apply: Application must be submitted online by accessing the following URL:
http://app.hrmonise.com/job/YLCL/DM with your CV which must include details of 3 professional referees.

Post Name: Front Office Supervisor
The role is responsible for overseeing the daily operations of the front desk department and ensuring efficient and exceptional guest service. The Front Office Supervisor will assist the Duty Manager in training and motivating the front desk team to deliver a seamless check-in and check-out experience for guests, handle enquiries and complaints, and maintain a positive and professional atmosphere in the lobby area. S/he reports to the Manager Hotel Operations and will be responsible for driving and achieving the following critical outcomes:

• Oversight of front office services including proper etiquette and professionalism maintained at all times – Courteous, helpful and overall pleasant demeanour demonstrated
• Efficient guest relations including resolution of all issues and complaints to maintain guest satisfaction
• Reservations and bookings are recorded and followed up in line with hotel policies and procedures
• Effective coordination and facilitation of administrative tasks and duties
• Assist in scheduling front desk shifts to ensure adequate coverage during peak hours and special events
• Monitor and maintain accurate guest accounts, room availability, and reservations
• Conduct regular audits to ensure adherence to cashiering, billing, and other front desk procedures

The person we seek will have a Diploma in Business Studies, Hotel Management, Administration, and a minimum 5 years’ experience in a similar field. The candidate must possess the following:

• Excellent computer skills and the ability to use new technology and basic office equipment
• Strong organisational and planning skills with the ability to multi-task, undertake work in a diligent, conscientious, and meticulous manner
• Excellent administrative skills, meet deadlines through an organised approach to work with the ability to prioritise and manage workloads
• Proficient in using hotel management systems and software
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication skills – verbal and written, with the ability to express thought and ideas clearly

How to Apply: Application must be submitted online by accessing the following URL: http://app.hrmonise.com/job/YLCL/FOS with your CV which must include details of 3 professional referees.

Further details about the outcomes and minimum work/knowledge requirements can be accessed by visiting www.maxumise.com/jobs

All applications must be submitted via the respective links and any emailed applications will NOT be accepted.

For more information, contact: Ravuama Buadromo: +679 330 31371 +679 773 3137, ravu@maxumise.com

Closing Date: 19 July 2023